RETURN & REFUND POLICY

YOFULL South Africa

Thank you for shopping with YoFull.

We are committed to providing quality products and excellent customer service. This Return & Refund Policy explains your rights and our procedures for returns, exchanges and refunds in accordance with the Consumer Protection Act 68 of 2008 ("CPA"), the Electronic Communications and Transactions Act 25 of 2002 ("ECTA"), and other applicable South African laws.

Nothing in this policy limits or excludes any rights you may have under South African law.

1. GENERAL

By purchasing from YoFull, you acknowledge that you have read and accepted this Return & Refund Policy.

YoFull reserves the right to refuse any return that does not comply with this policy, except where the Consumer Protection Act requires otherwise.

2. CHANGE OF MIND RETURNS

If you purchased your item online and simply changed your mind, you may request a return within 7 days after receiving your order in accordance with the Electronic Communications and Transactions Act (ECTA), provided that:

• the item has not been used or worn;
• the magnetic weighted bands are in their original condition;
• all original packaging, inserts, labels and accessories are included;
• the product is returned in resalable condition;
• proof of purchase is provided.

The customer is responsible for:

• all return courier costs;
• ensuring the product is securely packaged;
• any direct costs permitted by law relating to the return.

Original delivery charges are non-refundable unless required by law.

Refunds for cancelled online transactions may be reduced by any direct costs legally permitted under the ECTA.

3. DEFECTIVE PRODUCTS

If your YoFull Magnetic Weighted Bands are defective, unsafe or fail to meet the quality standards required under the CPA within six (6) months of delivery, you may return them for inspection.

Following inspection, and where the CPA applies, YoFull will provide one of the following remedies:

• repair;
• replacement; or
• full refund.

The choice of remedy will be applied in accordance with the Consumer Protection Act.

4. WHAT IS NOT CONSIDERED A DEFECT

The following are not considered manufacturing defects:

• normal cosmetic wear;
• scratches from everyday use;
• damage caused by dropping the product;
• damage caused by misuse or abuse;
• exposure to chemicals or corrosive substances;
• improper storage;
• alterations or modifications;
• damage caused by pets;
• damage caused by children;
• accidental damage;
• use contrary to YoFull's instructions;
• ordinary wear resulting from regular use.

Returns for these reasons may be declined.

5. HYGIENE RETURNS

For hygiene and safety reasons, magnetic weighted bands that have been worn against the skin may not be eligible for return unless:

• they are defective;
• they were delivered damaged;
• the incorrect product was supplied; or
• South African law requires acceptance of the return.

6. DAMAGED OR INCORRECT ORDERS

Please inspect your order immediately after delivery.

If you receive:

• the wrong product;
• a damaged parcel;
• missing items; or
• visible shipping damage,

please notify YoFull within 48 hours of delivery.

Please include:

• your order number;
• photographs of the packaging;
• photographs of the product;
• a description of the issue.

Failure to report visible shipping damage promptly may affect courier claims but does not remove your legal rights under the CPA.

7. RETURN CONDITIONS

Returned products must, where applicable:

• include all original packaging;
• include all accessories;
• include any instruction manuals;
• include promotional items received with the order;
• be securely packaged.

YoFull reserves the right to reject incomplete returns where permitted by law.

8. RETURN SHIPPING

Where a product is returned because:

• you changed your mind;
• you ordered the incorrect item; or
• you no longer require the item,

the customer is responsible for all return shipping costs.

Where YoFull supplied:

• the wrong item; or
• a defective product covered by the CPA,

YoFull will arrange or reimburse reasonable return shipping costs.

9. INSPECTION

All returned products undergo inspection before approval of any refund or replacement.

If inspection finds evidence of:

• misuse;
• abuse;
• accidental damage;
• modification;
• improper handling;
• unauthorised repairs; or
• missing components,

the return may be declined where permitted by law.

10. REFUNDS

Approved refunds will be processed to the original payment method whenever reasonably possible.

Refunds are generally processed within 7–10 business days after approval.

Processing times of banks and payment providers may vary.

Shipping charges are refundable only where required by law.

11. EXCHANGES

Exchanges are subject to product availability.

If a replacement product is unavailable, YoFull may offer:

• an alternative product;
• store credit (with your agreement); or
• a refund where required.

12. FRAUD PREVENTION

YoFull reserves the right to refuse returns where there is reasonable evidence of:

• fraudulent claims;
• repeated abuse of the return process;
• intentional product damage;
• false defect claims;
• stolen merchandise;
• altered proof of purchase.

Nothing in this clause limits any rights provided by the Consumer Protection Act.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by South African law, YoFull shall not be liable for indirect, incidental, consequential or special damages arising from the use of its products.

YoFull's total liability shall not exceed the purchase price paid for the product concerned, except where liability cannot legally be limited.

14. HEALTH & SAFETY DISCLAIMER

YoFull Magnetic Weighted Bands are intended as fitness accessories.

Users should consult an appropriately qualified healthcare professional before beginning any exercise programme, particularly if pregnant, recovering from injury, or suffering from a medical condition.

Results vary between individuals.

YoFull does not guarantee specific fitness, weight-loss or health outcomes.