Shipping policy

YOFULL SHIPPING POLICY

Thank you for shopping with YoFull.

This Shipping Policy explains how we process and deliver orders within South Africa. By placing an order with YoFull, you agree to the terms of this Shipping Policy.

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 ("CPA") or any other applicable South African law.

1. ORDER PROCESSING

Orders are processed during our normal business hours:

Monday – Friday

Excluding weekends and South African public holidays.

Orders are generally processed within 1–2 business days after payment has been successfully received and verified.

During busy periods, promotional sales, public holidays or unforeseen circumstances, processing times may be slightly longer.

2. SHIPPING TIME

YoFull currently ships throughout South Africa using Aramex Store-to-Door.

Estimated Delivery Time:

8–11 Business Days

Delivery estimates begin once your order has been dispatched, not from the date your order is placed.

Delivery times are estimates only and are not guaranteed.

3. DELIVERY AREAS

We currently deliver to physical addresses throughout South Africa serviced by Aramex Store-to-Door.

Unfortunately, we cannot deliver to addresses outside South Africa unless otherwise stated.

Customers are responsible for ensuring that the delivery address provided is accurate and complete.

4. SHIPPING COSTS

Shipping charges are displayed during checkout before payment is completed.

Any promotional free shipping offers will be subject to the terms advertised at the time.

5. TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where available.

Customers may track their parcel directly through the courier using the provided tracking number.

6. DELIVERY DELAYS

While YoFull aims to dispatch and deliver all orders within the estimated timeframe, delivery times may occasionally be affected by circumstances beyond our reasonable control, including but not limited to:

  • severe weather;
  • natural disasters;
  • road closures;
  • public holidays;
  • strikes or labour disruptions;
  • courier operational delays;
  • customs or regulatory delays (where applicable);
  • incorrect delivery information supplied by the customer;
  • high seasonal order volumes; or
  • other unforeseen events.

YoFull is not responsible for delays caused by third-party courier services or events beyond our reasonable control.

However, where required by applicable South African law, YoFull will continue to assist customers in resolving delivery issues and will honour any legal obligations that apply.

7. INCORRECT DELIVERY INFORMATION

Customers are responsible for ensuring that all shipping information provided at checkout is accurate.

If an incorrect address is supplied:

  • delivery delays may occur;
  • additional courier charges may apply; and
  • YoFull cannot guarantee successful delivery.

If an order has already been dispatched, we may not be able to amend the delivery address.

8. FAILED DELIVERY ATTEMPTS

If delivery cannot be completed because:

  • no one is available to receive the parcel;
  • the address is inaccessible;
  • incorrect address details were provided; or
  • the parcel is refused,

the courier may attempt redelivery or return the parcel to YoFull.

Any additional shipping costs incurred for redelivery may be charged to the customer unless otherwise required by law.

9. LOST OR DAMAGED PARCELS

If your parcel appears to be lost or arrives damaged, please contact YoFull as soon as reasonably possible.

We will work with Aramex Store-to-Door to investigate the matter.

Claims relating to lost or damaged parcels may require:

  • your order number;
  • photographs of the packaging;
  • photographs of the product (if damaged); and
  • any additional information reasonably requested.

10. DELIVERY CONFIRMATION

A delivery will be considered completed once the parcel has been delivered to the shipping address provided at checkout and accepted by the recipient or another person at that address, in accordance with the courier's delivery procedures.

11. OWNERSHIP AND RISK

Ownership of the products passes to the customer once full payment has been received.

The risk of loss or damage passes to the customer upon delivery of the parcel to the nominated delivery address, subject to any rights you may have under applicable South African law.

12. CONTACT US

If you have any questions about your order, please contact us:

YoFull

Email: yofullcentre@gmail.com

Website: www.yofull.co.za

Please include your order number so we can assist you as quickly as possible.

13. YOUR LEGAL RIGHTS

Nothing in this Shipping Policy excludes, limits or restricts any rights that consumers have under the Consumer Protection Act or any other applicable South African law.

Where this policy conflicts with applicable legislation, the law will prevail.